cbajie Privacy Policy

1. About This Privacy Policy

This Privacy Policy applies to all personal data collected and processed by cbajie in connection with your use of the cbajie platform, accessible at cbajie.vip. It covers all services offered through the platform, including online casino games, sports betting, live dealer games, customer support interactions, and account management.

By registering an account, making a deposit, placing a bet, or otherwise using the cbajie platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Privacy Policy, you should not use the cbajie platform.

This Privacy Policy should be read in conjunction with cbajie's Terms & Conditions, available at /terms-conditions, and our Responsible Gaming Policy, available at /responsible-gaming.

2. Data Controller Information

For the purposes of this Privacy Policy, cbajie acts as the data controller in respect of the personal data collected from players using the platform. As data controller, cbajie determines the purposes for which and the means by which personal data is processed.

For any privacy-related enquiry, request, or complaint, players may contact cbajie directly using the contact details set out in Section 16 of this Privacy Policy. All privacy enquiries are handled by cbajie's support team and are escalated to the relevant data protection point of contact where necessary.

3. Personal Data We Collect

cbajie collects the following categories of personal data from players:

3.1 Identity and Contact Data

• Full legal name as it appears on your official identity document
• Date of birth (used to verify that you are 18 years of age or older)
• Residential address, including city, district, and postal code
• Email address
• Mobile phone number
• Username chosen at registration

3.2 Identity Verification (KYC) Data

• Copies of government-issued identity documents, such as your National Identity Card (NID), passport, or driving licence
• Proof of residential address (utility bill, bank statement, or equivalent)
• Proof of payment method ownership (screenshots or confirmation from your bKash, Nagad, Rocket, or bank account)
• Facial verification images or video, where required by our identity verification process

3.3 Financial and Transaction Data

• Deposit and withdrawal transaction records, including amounts, timestamps (in Bangladesh Standard Time), and payment method references
• Account balance history
• Bonus claim and wagering activity records
• Payment method identifiers (such as a partial bKash or Nagad account number — we do not store full payment credentials on our servers)

3.4 Gaming and Betting Activity Data

• Game session logs, including game titles played, bet amounts, outcomes, and session duration
• Sports betting history, including markets wagered on, odds accepted, stake amounts, and settlement outcomes
• Responsible gaming tool settings and activity, including any deposit limits, loss limits, or self-exclusion periods applied to your account

3.5 Technical and Device Data

• IP address at the time of cbajie Login and during your session
• Device type, operating system, and browser version
• Geolocation data derived from your IP address (country and city level only)
• Cookies and similar tracking technology identifiers (see Section 10)
• Platform interaction logs, including pages visited, features used, and session timestamps

3.6 Communications Data

• Records of all communications between you and cbajie's customer support team, including live chat transcripts and email correspondence
• Complaint and dispute records
• Records of marketing preference choices, including opt-in and opt-out selections

4. How We Collect Your Data

cbajie collects personal data through the following channels:

• Direct submission: Data you provide when completing the registration form, updating your account profile, submitting identity verification documents, contacting customer support, or participating in promotions.
• Automated collection: Data collected automatically when you access the platform, including IP address, device information, and session activity logs gathered via cookies, server logs, and analytics tools.
• Payment providers: Transaction confirmation data received from bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other payment processors when you deposit or withdraw funds.
• Identity verification providers: Data returned from third-party KYC and identity verification service providers when we carry out verification checks on your account.
• Fraud prevention services: Risk signals and verification results received from fraud detection and anti-money laundering (AML) screening providers.

5. How We Use Your Personal Data

cbajie uses your personal data for the following purposes:

Purpose	Data Used
Account registration and management	Identity data, contact data, username
Identity verification (KYC) and age verification	Identity documents, date of birth, facial verification data
Processing deposits and withdrawals	Financial data, payment method identifiers, transaction records
Delivering gaming and betting services	Gaming activity data, account balance, betting history
Customer support and dispute resolution	Communications data, account data, transaction history
Fraud prevention and platform security	Technical data, IP address, transaction data, device data
Responsible gaming monitoring and enforcement	Gaming activity data, responsible gaming tool settings, financial data
Marketing communications (where you have opted in)	Contact data, marketing preferences, gaming activity data
Platform improvement and analytics	Technical data, session logs, aggregated usage statistics
Legal and regulatory compliance	All categories as required by applicable obligations

cbajie will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or where otherwise permitted by applicable law.

6. Legal Basis for Processing

cbajie processes your personal data on the following legal bases:

• Performance of a contract: Processing necessary to register your account, process transactions, deliver gaming services, and fulfil cbajie's obligations to you as a platform user.
• Compliance with legal obligations: Processing required to fulfil cbajie's obligations under applicable anti-money laundering (AML), know-your-customer (KYC), fraud prevention, and data protection requirements.
• Legitimate interests: Processing carried out for cbajie's legitimate business interests, including platform security, fraud detection, responsible gaming monitoring, and service improvement, where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and certain non-essential cookie uses, where you have given your explicit, freely given consent. You may withdraw your consent at any time by contacting cbajie support.

7. Sharing Your Personal Data

cbajie does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients, strictly for the purposes described in this Privacy Policy:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other payment partners, for the purpose of processing your deposits and withdrawals.
• Identity verification and KYC providers: Third-party services engaged to verify your identity, age, and the authenticity of documents submitted to cbajie.
• Fraud prevention and AML screening services: Providers engaged to detect and prevent fraudulent transactions, money laundering, and other financial crime.
• Game content providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive session-level data necessary to deliver their games through the cbajie platform.
• IT and hosting service providers: Third-party technology providers who host platform infrastructure and provide technical services necessary for the operation of cbajie, subject to strict data processing agreements.
• Legal and regulatory authorities: Where required by applicable law, court order, or lawful request from a competent authority, cbajie may disclose personal data to law enforcement agencies, regulatory bodies, or other official entities.

All third-party service providers who process personal data on behalf of cbajie are required to do so only in accordance with cbajie's instructions and under binding contractual obligations that require them to maintain the security and confidentiality of the data.

8. International Data Transfers

The cbajie platform primarily serves players in Bangladesh and processes the majority of personal data within the region. However, some of cbajie's third-party service providers, including game content studios and technical infrastructure partners, may process data in locations outside Bangladesh.

Where personal data is transferred to a jurisdiction that does not provide an equivalent level of data protection, cbajie takes steps to ensure that appropriate safeguards are in place, including contractual protections with the receiving party. If you have questions about international data transfers relating to your personal data, please contact cbajie support at the details provided in Section 16.

9. Data Retention

cbajie retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or operational obligations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of 5 years following account closure, in line with anti-money laundering and record-keeping requirements.
• Transaction and financial records: Retained for a minimum of 5 years from the date of each transaction.
• KYC documents: Retained for a minimum of 5 years following the completion of the verification process or account closure, whichever is later.
• Customer support communications: Retained for a minimum of 3 years from the date of the last interaction.
• Technical and session logs: Typically retained for up to 24 months for security and fraud detection purposes.
• Marketing data: Retained until you withdraw your consent or opt out of marketing communications, at which point your contact details will be removed from marketing lists within 30 days.

When personal data is no longer required and no legal obligation requires its retention, cbajie will securely delete or anonymise it in a manner that prevents reconstruction.

10. Cookies and Tracking Technologies

10.1 What Are Cookies

Cookies are small text files placed on your device by a website when you visit it. They are widely used to make websites function efficiently, to remember user preferences, and to provide information to website operators. The cbajie platform uses cookies and similar tracking technologies including local storage objects and pixel tags.

10.2 Types of Cookies Used by cbajie

• Strictly necessary cookies: Required for the platform to function. These include session authentication cookies that keep you logged in during your cbajie Login session, security tokens, and load-balancing cookies. These cannot be disabled without impairing platform functionality.
• Functional cookies: Used to remember your preferences, such as your chosen language or the last game category you browsed, to personalise your experience.
• Analytical cookies: Used to collect aggregated, anonymised data about how players use the platform, which pages are visited most frequently, and where users encounter errors. This data helps cbajie improve the platform. Where analytics involve third-party tools, cbajie ensures these tools are configured to anonymise IP addresses.
• Marketing cookies: Used only where you have given your consent to receive personalised promotional communications. These cookies track your activity on the platform to enable cbajie to tailor bonus offers and promotions to your preferences.

10.3 Managing Cookies

You may control or delete cookies through your browser settings at any time. Most browsers allow you to refuse new cookies, delete existing cookies, or receive notifications when cookies are being set. Please note that disabling strictly necessary cookies will affect your ability to use the cbajie platform, including your ability to maintain a cbajie Login session. For guidance on managing cookies in your specific browser, refer to your browser's help documentation.

11. Security Measures

cbajie employs a range of technical and organisational security measures designed to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL (Secure Sockets Layer) encryption for all data transmitted between your device and cbajie's servers
• Encrypted storage of sensitive personal data, including identity document images and financial records
• Role-based access controls that restrict access to personal data to cbajie staff who require it to perform their duties
• Continuous monitoring of platform activity for signs of unauthorised access or suspicious behaviour
• Regular security assessments of platform infrastructure and third-party integrations
• Staff training on data protection obligations and secure data handling practices

While cbajie takes reasonable and appropriate steps to protect your personal data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, cbajie will notify affected players promptly and take all appropriate steps to mitigate any harm.

12. Your Rights

Subject to applicable law, you have the following rights in relation to the personal data cbajie holds about you:

• Right of access: You may request a copy of the personal data cbajie holds about you. cbajie will respond to access requests within 30 days.
• Right to rectification: You may request that cbajie corrects any inaccurate or incomplete personal data held about you.
• Right to erasure: You may request that cbajie deletes your personal data, subject to cbajie's legal retention obligations. Where deletion is not possible due to a mandatory retention period, cbajie will restrict processing of your data to the extent permitted.
• Right to restriction of processing: You may request that cbajie restricts the processing of your personal data in certain circumstances, such as where you contest its accuracy or have objected to processing.
• Right to data portability: Where processing is based on your consent or a contract, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to object: You may object to the processing of your personal data where cbajie relies on legitimate interests as the legal basis, and where your individual circumstances give rise to grounds for objection.
• Right to withdraw consent: Where processing is based on your consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact cbajie at [email protected] (plain text — not a clickable link). cbajie will acknowledge your request within 2 business days and respond in full within 30 days. In some cases, cbajie may need to verify your identity before processing a data rights request to ensure we do not disclose personal data to an unauthorised third party.

13. Children and Minors

The cbajie platform is strictly intended for individuals who are 18 years of age or older. cbajie does not knowingly collect personal data from anyone under the age of 18. If cbajie becomes aware that personal data has been collected from a person under 18, that account will be closed immediately and the associated data will be deleted without delay, except where retention is required to evidence the age violation for legal purposes.

If you believe that cbajie has inadvertently collected personal data from a minor, please contact us immediately at [email protected] (plain text — not a clickable link) so that we can take prompt remedial action.

14. Links to Third-Party Services

The cbajie platform integrates with third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi to deliver casino and live dealer content. These providers operate their own game environments, which may involve the collection of certain session-level technical data directly by the provider. cbajie is not responsible for the privacy practices of third-party game studios, and players are encouraged to review the privacy policies of relevant providers.

The cbajie platform does not include links to unaffiliated external websites. Where third-party payment services such as bKash, Nagad, or Rocket are used to process transactions, those services are governed by the respective provider's own terms and privacy policies.

15. Changes to This Privacy Policy

cbajie reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. Where changes are material, cbajie will provide advance notice to registered players via email to the address on record and/or by displaying a notice on the platform. The effective date shown at the top of this document will be updated whenever a new version is published.

Your continued use of the cbajie platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not accept the revised Privacy Policy, you must stop using the platform and contact cbajie to request account closure.

16. Contact Us

For any question, request, or complaint relating to this Privacy Policy or the way cbajie handles your personal data, please contact the cbajie support team using the details below. Contact details are provided as plain text only and are not clickable links:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week via the cbajie platform
• Response Time: Live chat under 2 minutes · Email under 4 hours

All privacy-related requests and complaints should be submitted in writing via email to ensure an accurate record is maintained. cbajie is committed to resolving all privacy concerns promptly and transparently.